Kate Spade Sales and Service Supervisor

Niagara-on-the-Lake • Canada

Thursday, December 19, 2024

Kate Spade New York, a vibrant and optimistic global lifestyle brand, is renowned for its colorful and bold designs. Since its inception in 1993, the brand has expanded its offerings to include handbags, ready-to-wear, jewelry, footwear, and home décor. As part of the Tapestry portfolio, Kate Spade benefits from the support and innovation of a global house of brands committed to inclusivity and diversity.

1. Create a high-energy, sales and service-focused environment.
2. Ensure all customers receive service according to the Kate Spade standard.
3. Inspire the team to meet and exceed performance standards.
4. Take initiative to address development needs.
5. Maintain a confident and commanding floor presence.
6. Act as an advocate for the team.
7. Foster partnerships with team members.
8. Represent the brand appropriately in all situations.

1. Experience in a retail service environment in a management position.
2. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
3. Ability to communicate effectively with customers and staff.
4. Flexibility to work nights, weekends, and public holidays.

1. Courage to provide direct and actionable feedback.
2. Creativity in generating unique ideas.
3. Customer focus to meet and exceed expectations.
4. Ability to deal with ambiguity and change.
5. Drive for results and exceeding goals.
6. Interpersonal savvy to build effective relationships.
7. Ability to learn quickly and adapt to new challenges.

Management experience in a retail service environment is required.

Kate Spade offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Tapestry portfolio.

Kate Spade fosters a culture of inclusivity, creativity, and optimism. As part of the Tapestry family, the brand is committed to equity, diversity, and innovation, creating an environment where employees can thrive and contribute to the brand's vibrant community.