Kate Spade

Retail Operations Supervisor

Kate Spade New York, launched in 1993, is a global lifestyle brand known for its colorful, bold, and optimistic designs. It offers a wide range of products including handbags, ready-to-wear, jewelry, footwear, and home décor. As part of the Tapestry portfolio, Kate Spade is committed to innovation, inclusivity, and celebrating communities of women worldwide.

1. Develop business-driving initiatives to attract new and repeat customers.
2. Achieve store productivity targets including sales per hour and capture rate.
3. Ensure completion of sales training programs and develop strong product knowledge.
4. Model and supervise the selling environment, providing consistent coaching.
5. Assist Store Manager in achieving financial success and assume their role in their absence.
6. Lead by example in achieving personal sales goals.
7. Educate team on sales plans and coach to ensure business is maximized.
8. Network in the community to fill open positions efficiently.
9. Conduct ongoing review and assessment of employee performance.
10. Communicate the brand aesthetic and philosophy to the sales team and customers.
11. Ensure visual merchandising directives and store presentation standards are maintained.
12. Perform and supervise store opening and closing procedures.
13. Assist in maintaining payroll budget and manage scheduling.
14. Monitor and follow company policies with a focus on loss prevention.

1. Minimum 3 years management experience in a comparable retail environment.
2. College degree preferred.
3. Prior luxury goods experience preferred.

1. Professional sales development and exceptional interpersonal skills.
2. Strong leadership qualities and effective communication skills.
3. Ability to analyze selling reports and react quickly to business needs.
4. Comfortable making decisions and mediating conflict in a team environment.
5. Proficient in Windows-based software such as Excel, Word, and Outlook.

Minimum 3 years management experience in a comparable retail environment.

Kate Spade is an equal opportunity and affirmative action employer, offering a diverse and inclusive workplace.

Kate Spade fosters a culture of optimism, innovation, and inclusivity, with a commitment to equity and diversity. The workplace is dynamic and customer-focused, located in Mashantucket, CT.