Kate Spade Outlet Supervisor

Kate Spade New York is a global lifestyle brand known for its optimistic, colorful aesthetic and modern, feminine design language. The brand is part of the Tapestry portfolio, a house of consumer luxury brands emphasizing creativity, inclusivity and commercial innovation. Kate Spade designs handbags, ready-to-wear, jewelry, footwear, home décor and accessories for a spirited, style-conscious clientele.

1. Lead daily store operations for the outlet, including opening/closing procedures, cash reconciliation, bank deposits and facility security.
2. Drive sales performance by coaching the sales team to meet store KPIs (sales per hour, ADT, UPT, capture rate) and individual sales targets.
3. Deliver exceptional customer service by modelling the selling environment, ensuring completion of sales training and maintaining deep product knowledge across categories.
4. Manage inventory processes accurately: receiving, transfers, FedEx shipments, repairs, damage control and POS transaction integrity.
5. Uphold brand and visual standards to ensure consistent store presentation and support brand equity.
6. Implement loss prevention policies and maintain adherence to operational procedures.
7. Foster a positive, competitive team culture through ongoing feedback, development and motivation.

1. Minimum 2–3 years' experience in luxury retail or a comparable, results-driven retail environment.
2. Proven track record of meeting or exceeding sales targets and coaching retail teams.
3. Strong written and verbal communication skills; detail-oriented with the ability to prioritise and multitask.
4. Available to work a retail schedule including evenings and weekends; able to stand for extended periods and lift up to 40 pounds.
5. Experience maintaining POS accuracy, performing inventory functions and enforcing loss-prevention protocols.
6. College degree preferred; prior luxury-goods experience preferred.

1. POS systems
2. Inventory management
3. Loss prevention
4. Sales training and coaching
5. Product knowledge (handbags, accessories, ready-to-wear)
6. Customer service
7. FedEx shipping/receiving procedures

Minimum 2–3 years of frontline retail experience, preferably within a luxury or premium brand, with demonstrated success in sales leadership, team coaching and store operations.

College degree preferred

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan eligibility, paid time off, employee discount and incentive compensation.

Kate Spade fosters an optimistic, creative workplace that values individuality and a vibrant team spirit. As part of the Tapestry family, the brand emphasises inclusivity, continuous learning and collaborative people development within a consumer-focused retail environment.