Kate Spade Field Customer Development Manager

Tokyo • Japan

Monday, March 31, 2025

Kate Spade, a distinguished name in the world of luxury fashion, is renowned for its unique style and sophisticated designs. As part of the Tapestry, Inc. family, Kate Spade benefits from the global reach and resources of a leading luxury goods conglomerate. The brand is committed to fostering a dynamic and inclusive workplace that encourages creativity and innovation.

1. Develop and implement strategic plans to enhance customer engagement and loyalty within the field.
2. Lead and manage a team to achieve sales targets and customer satisfaction goals.
3. Analyze market trends and customer feedback to inform business strategies.
4. Collaborate with cross-functional teams to optimize customer experiences.
5. Monitor and report on key performance indicators and adjust strategies accordingly.

1. Proven experience in customer development or a similar role within the luxury fashion industry.
2. Strong leadership and team management skills.
3. Excellent analytical and problem-solving abilities.
4. Ability to work collaboratively with cross-functional teams.
5. Fluency in English and Japanese is preferred.

1. Strategic planning and execution
2. Leadership and team management
3. Analytical and problem-solving
4. Cross-functional collaboration
5. Bilingual communication

A minimum of 5 years in customer development or a related field, preferably within the luxury fashion sector.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade fosters a vibrant and inclusive culture that values creativity, diversity, and collaboration. The company encourages employees to express their individuality while working towards common goals, creating a supportive and innovative environment.