Kate Spade Customer Service Supervisor

Tsawwassen • Canada

Saturday, February 22, 2025

Kate Spade New York, renowned for its vibrant and optimistic aesthetic, is a global lifestyle brand offering an extensive range of products including handbags, apparel, jewelry, and home décor. As part of the Tapestry Inc. portfolio, a global house of brands, Kate Spade is committed to innovation, inclusivity, and a rich heritage that celebrates communities of women worldwide.

1. Enhance the guest journey by delivering exceptional customer service experiences.
2. Cultivate a culture of clienteling and personalized customer interactions.
3. Analyze business metrics to drive sales and customer loyalty.
4. Leverage social media and influencer programs to engage with the community.
5. Provide actionable feedback and foster a collaborative team environment.

1. Proven ability to inspire and guide teams towards achieving sales goals.
2. Strong analytical skills for business analysis and communication.
3. Experience in developing and executing customer engagement strategies.

1. Customer service excellence
2. Sales and business acumen
3. Interpersonal communication
4. Social media engagement
5. Leadership and team development

Minimum of 2 years in a customer service or retail supervisory role, preferably within the luxury fashion sector.

Bachelor's degree in Business, Fashion, or a related field preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Kate Spade fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and continuous learning. As part of the Tapestry family, the company is dedicated to equity, diversity, and innovation, creating an environment where employees can thrive and contribute to the brand's vibrant community.