Kate Spade Customer Service Supervisor
Kate Spade, a renowned name in the luxury fashion industry, is part of the Tapestry, Inc. family, which is known for its commitment to innovation and excellence. As an employer, Kate Spade fosters a dynamic and inclusive environment, encouraging creativity and professional growth among its employees.
- Oversee daily operations of the customer service team within the outlet.
- Ensure high levels of customer satisfaction through excellent service.
- Develop and implement customer service policies and procedures.
- Train, mentor, and evaluate customer service staff performance.
- Handle escalated customer inquiries and resolve complex issues.
- Collaborate with sales and marketing teams to enhance customer experience.
- Proven experience in a supervisory role within retail or customer service.
- Strong understanding of customer service principles and practices.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and conflict resolution skills.
- Proficiency in customer service software and tools.
A minimum of 3 years of experience in a customer service or retail environment, with at least 1 year in a supervisory role.
Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Kate Spade prides itself on a vibrant and collaborative workplace culture, where diversity and creativity are celebrated. Employees are encouraged to bring their unique perspectives to the table, fostering an environment of innovation and mutual respect.


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