Kate Spade Customer Experience Supervisor

San Diego • USA

Wednesday, February 4, 2026

Kate Spade, a member of the Tapestry family, is renowned for its vibrant and sophisticated approach to fashion. As a leading name in the luxury lifestyle sector, Kate Spade offers a dynamic and inclusive work environment, fostering creativity and innovation among its employees. The brand is committed to providing exceptional customer experiences and values the contributions of its diverse team.

1. Oversee daily operations to ensure exceptional customer service standards are met.
2. Lead and motivate a team of sales associates to achieve sales targets and enhance customer satisfaction.
3. Implement and monitor customer service strategies to improve client engagement.
4. Handle customer inquiries and resolve complaints in a professional manner.
5. Train and develop team members to enhance their product knowledge and customer interaction skills.

1. Proven experience in a supervisory role within a retail environment.
2. Strong understanding of customer service principles and practices.
3. Ability to lead and motivate a team effectively.

1. Excellent communication and interpersonal skills.
2. Strong leadership and team management abilities.
3. Proficiency in retail management software and tools.
4. Problem-solving skills with a customer-focused approach.

Minimum of 2 years in a supervisory role within a retail setting, preferably in luxury fashion.

High school diploma or equivalent required; bachelor's degree preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade fosters a culture of inclusivity and creativity, encouraging employees to express their individuality while contributing to a collaborative team environment. The brand values diversity and innovation, providing a supportive atmosphere for professional growth.