Kate Spade Customer Experience Supervisor

San Diego • USA

Tuesday, June 17, 2025

Kate Spade, a renowned name in the luxury fashion industry, is celebrated for its vibrant and sophisticated designs. As part of the Tapestry, Inc. group, Kate Spade offers a dynamic and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to express their individuality while contributing to the brand's continued success.

1. Oversee and enhance the customer experience in the Fashion Valley store.
2. Lead and motivate a team to deliver exceptional service and achieve sales targets.
3. Implement and monitor customer service standards to ensure a premium shopping experience.
4. Collaborate with the store management to develop strategies for customer engagement and retention.
5. Train and mentor staff to uphold brand values and service excellence.

1. Proven experience in a supervisory role within the retail or luxury fashion industry.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to work in a fast-paced environment and handle multiple tasks efficiently.

1. Customer service excellence
2. Team leadership
3. Sales strategy implementation
4. Effective communication
5. Problem-solving

Minimum of 2 years in a supervisory role within retail, preferably in luxury fashion.

Bachelor's degree in Business, Fashion, or a related field preferred.

Comprehensive benefits package including health, dental, and vision insurance, employee discounts, and opportunities for career advancement.

Kate Spade fosters a culture of creativity and inclusivity, where employees are encouraged to bring their authentic selves to work. The brand values innovation, collaboration, and a commitment to delivering exceptional customer experiences.