Kate Spade Customer Experience and Operations Supervisor

Branson • USA

Wednesday, March 12, 2025

Kate Spade, a renowned name in the luxury fashion industry, is part of the Tapestry, Inc. family, which includes other iconic brands such as Coach and Stuart Weitzman. Known for its vibrant and sophisticated designs, Kate Spade offers a dynamic and inclusive work environment that fosters creativity and innovation.

1. Oversee daily operations to ensure efficiency and effectiveness in customer service and sales.
2. Lead and motivate a team to deliver exceptional customer experiences.
3. Implement operational strategies to enhance store performance and customer satisfaction.
4. Monitor inventory levels and coordinate with supply chain to ensure product availability.
5. Analyze sales data to identify trends and opportunities for growth.
6. Ensure compliance with company policies and procedures.
7. Collaborate with management to develop and execute business strategies.

1. Proven experience in a supervisory role within retail operations.
2. Strong understanding of customer service principles and practices.
3. Ability to analyze data and make informed decisions.
4. Excellent organizational and multitasking skills.

1. Leadership and team management
2. Customer service excellence
3. Operational strategy implementation
4. Data analysis and decision-making
5. Inventory management

Minimum of 3 years in a retail operations or supervisory role, preferably within the luxury fashion sector.

Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Kate Spade fosters a collaborative and innovative culture where employees are encouraged to express their creativity and contribute to the brand's vibrant identity. The company values diversity and inclusion, creating a welcoming environment for all team members.