John Lobb Senior Sales Associate

Shanghai • China

Wednesday, February 19, 2025

Hermès, established in 1837, is a prestigious French family-owned and independent house, renowned for its craftsmanship and high-quality products. With a workforce of nearly 20,000 employees globally, Hermès is driven by a spirit of entrepreneurship and a commitment to excellence. The company fosters individual freedom and autonomy through responsible management and is dedicated to preserving exceptional craftsmanship with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. John Lobb, a part of the Hermès group, upholds these values in its operations.

1. Participate in daily store operations to ensure smooth functioning.
2. Deliver exceptional customer service and maintain a shopping environment aligned with the brand's image.
3. Cultivate and maintain relationships with current and potential clients.
4. Inform customers about new products, services, and any changes.
5. Address client inquiries and concerns effectively.
6. Implement sales plans and engage in marketing events and promotional programs.
7. Maintain accurate records and reports on sales activities.
8. Promote the brand and manage customer relationship management (CRM) initiatives.
9. Provide operational support for JD and WeChat Mini programs.

1. Proven experience in retail sales, preferably in luxury fashion.
2. Strong understanding of customer service principles.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM tools and sales reporting.
3. Ability to work collaboratively in a team environment.
4. Familiarity with digital platforms such as JD and WeChat.

A minimum of 3 years of experience in a similar role within the luxury retail sector.

Bachelor's degree in Business, Marketing, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and professional development opportunities.

Hermès and its subsidiaries, including John Lobb, are committed to nurturing a culture of creativity, respect, and excellence. The company values the autonomy of its employees and encourages a collaborative environment where innovation thrives. With a focus on sustainability and craftsmanship, Hermès promotes a workplace that respects both people and the environment.