John Lobb Sales Associate

Shanghai • China

Wednesday, March 5, 2025

Hermès, established in 1837, is a distinguished French family-owned and independent house known for creating, crafting, and trading high-quality objects. With nearly 20,000 employees globally, Hermès is driven by a continuous entrepreneurial spirit and unwavering standards. The company fosters individual freedom and autonomy through responsible management, ensuring the transmission of exceptional craftsmanship with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. John Lobb, a subsidiary, upholds these values in its operations.

1. Participate in daily store operations.
2. Deliver exceptional customer service and maintain an inviting shopping environment in line with the brand's image.
3. Cultivate and maintain relationships with current and potential clients.
4. Inform customers about new products, services, and changes.
5. Address client inquiries and concerns.
6. Implement sales plans and engage in marketing events and promotional programs.
7. Maintain records and report on sales activities.
8. Promote the brand and manage customer relationship management (CRM) activities.
9. Provide operational support for JD and WeChat Mini programs.

1. Excellent customer service skills
2. Strong communication and interpersonal skills
3. Ability to maintain client relationships
4. Proficiency in sales and marketing strategies
5. Record-keeping and reporting abilities
6. Familiarity with CRM systems
7. Operational support for digital platforms

Experience in retail sales, preferably within the luxury fashion sector, is required.

The role offers a dynamic work environment within a prestigious luxury brand, providing opportunities for professional growth and development.

Hermès is renowned for its commitment to fostering a culture of creativity, autonomy, and respect for craftsmanship. The company values responsible management and encourages the freedom and independence of its employees, ensuring a respectful and collaborative workplace.