Jaeger LeCoultre Senior Sales Associate

Jaeger‑LeCoultre is a renowned Swiss haute horlogerie maison celebrated for technical innovation and artisanal craftsmanship. As part of the Richemont group, the brand operates a global network of boutiques and counters in premium retail destinations, combining heritage watchmaking with a client‑centric luxury retail experience.

1. Achieve and exceed boutique sales targets through proactive prospecting, personalised client engagement and strategic upselling.
2. Cultivate and manage a portfolio of high‑net‑worth and VIP clients with tailored clienteling, follow‑up and after‑sales support.
3. Demonstrate authoritative product knowledge across Jaeger‑LeCoultre collections and convey technical horological expertise confidently to clients.
4. Represent the brand in the Harrods environment, ensuring impeccable presentation, visual merchandising standards and boutique operations.
5. Coordinate with after‑sales, service and CRM teams to manage repairs, warranties and bespoke client requests while safeguarding client confidentiality.
6. Complete daily administrative tasks including sales reporting, stock reconciliation, cash handling and compliance with company policies.

1. Proven commercial track record in luxury retail, ideally within watches, fine jewellery or premium timepieces.
2. Deep knowledge of haute horlogerie terminology, movements and brand heritage, or demonstrable ability to acquire this rapidly.
3. Outstanding interpersonal and negotiation skills with a polished, client‑facing demeanour appropriate for a flagship location.
4. High standards of personal presentation, discretion and professionalism in dealings with affluent clientele.

1. Clienteling and relationship management
2. Luxury sales and upselling techniques
3. Product knowledge in horology/haute horlogerie
4. Visual merchandising and boutique standards
5. Inventory control and cash handling
6. Sales reporting and basic administrative systems

Several years of front‑line experience in luxury retail, preferably within watches or jewellery and with exposure to flagship stores or premium department stores such as Harrods.

Secondary education required; professional training or qualifications in luxury retail, sales or horology preferred.

The workplace emphasises rigorous craftsmanship, product excellence and refined client service rooted in Jaeger‑LeCoultre’s watchmaking heritage. Colleagues operate in a collaborative, detail‑oriented boutique environment where professional development and product training are prioritised to sustain the maison’s reputation for excellence.