Jaeger LeCoultre Sales Associate

New York • USA

Tuesday, March 4, 2025

Jaeger-LeCoultre, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative horological creations. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace, celebrating the unique backgrounds and perspectives of its employees. Richemont's dedication to inclusion and empowerment fuels creativity and excellence, making it a leader in the luxury industry.

1. Consistently achieve and surpass monthly sales targets.
2. Cultivate and sustain long-term client relationships both in-store and through external engagements.
3. Expand the client base by attracting new clients and nurturing existing ones.
4. Drive high-value sales in fine watchmaking and bespoke sales.
5. Deliver personalized and exceptional service to ensure a memorable luxury experience.
6. Demonstrate comprehensive product knowledge and share the Maison's rich history and heritage.
7. Provide ongoing customer service, ensuring client satisfaction before and after sales.
8. Maintain the highest standards of service and presentation to uphold the Maison’s reputation.
9. Utilize storytelling to create luxurious client experiences.
10. Foster strong client relationships using Maison-specific CRM tools and strategies.
11. Maintain regular outreach and personalized communications to build brand loyalty.
12. Collaborate with management to develop and execute client engagement strategies.
13. Accurately capture client information for follow-up and relationship building.
14. Address client issues with professionalism, escalating to management when necessary.
15. Support the planning and execution of in-store and offsite events and VIP client experiences.
16. Adhere to all security, operational, and procedural standards.
17. Assist with daily boutique setup and breakdown, ensuring brand standards are met.
18. Contribute to merchandising efforts and organization of displays and back-stock.
19. Participate in inventory processes to ensure accuracy.
20. Support special projects such as price updates and back-office tasks.

1. 3+ years of experience in watches or high-value luxury product sales preferred.
2. Strong understanding of customer service needs and priorities.
3. Excellent computer skills; SAP exposure is a plus.
4. Additional language skills are advantageous.
5. Excellent interpersonal and communication skills.
6. Attention to detail with the ability to manage multiple tasks simultaneously.
7. Self-starter with a team-player approach.
8. Availability to work retail hours, including nights and weekends.

1. Sales expertise in luxury products
2. Client relationship management
3. Product knowledge
4. Customer service excellence
5. Communication and interpersonal skills
6. Attention to detail
7. Multitasking ability
8. Team collaboration

A minimum of three years in luxury product sales, particularly in watches, is preferred.

Expected salary range: $22 - $29 per hour, determined based on relevant skills and experience.

Richemont provides a comprehensive benefits package including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to engage in community service with volunteer days off.

Richemont Americas values diversity and inclusion, fostering a workplace where creativity and excellence thrive. The company encourages employees to contribute to their communities and supports a balanced work-life environment.