Jaeger LeCoultre Sales Associate

Costa Mesa • USA

Tuesday, August 26, 2025

Jaeger-LeCoultre, a distinguished name in the realm of luxury watchmaking, is part of the esteemed Richemont Group, renowned for its portfolio of leading luxury brands. As an employer, Jaeger-LeCoultre offers a dynamic and prestigious work environment where innovation and tradition harmoniously coexist, providing employees with opportunities to excel and contribute to the brand's storied legacy.

1. Consistently achieve and surpass monthly sales targets.
2. Cultivate and sustain long-term client relationships both in-store and through external engagements.
3. Expand the client base by attracting new clientele and nurturing existing relationships.
4. Drive high-value sales in fine watchmaking and bespoke offerings.
5. Deliver personalized and exceptional service to ensure a memorable luxury experience.
6. Demonstrate comprehensive product knowledge and share the rich heritage of the Maison.
7. Provide ongoing customer service before and after sales to ensure client satisfaction.
8. Uphold the Maison’s reputation by maintaining high standards of service and presentation.
9. Utilize storytelling to create luxurious experiences for clients.
10. Foster strong client relationships using Maison-specific CRM tools.
11. Maintain regular outreach and personalized communications with clients.
12. Collaborate with management on targeted client plans and engagement strategies.
13. Accurately capture client information to support follow-up efforts.
14. Address client issues professionally, escalating to management when necessary.
15. Support planning and execution of in-store and offsite events and VIP experiences.
16. Adhere to security, operational, and procedural standards.
17. Assist with daily boutique setup and breakdown.
18. Contribute to merchandising efforts and organization of displays.
19. Participate in inventory processes to ensure accuracy.
20. Support special projects such as price updates and back-office tasks.

1. 3+ years of experience in watches or high-value luxury product sales preferred.
2. Strong understanding of customer service needs and priorities.
3. Excellent computer skills; SAP exposure is a plus.
4. Additional language skills are advantageous.
5. Excellent interpersonal and communication skills.
6. Strong attention to detail with multitasking ability.
7. Self-starter with a team-player approach.
8. Availability to work retail hours including nights and weekends.

1. Sales and client relationship management
2. Product knowledge and storytelling
3. Customer service excellence
4. CRM tools proficiency
5. Communication and interpersonal skills
6. Attention to detail and multitasking
7. Team collaboration

A minimum of 3 years in luxury product sales, preferably in watches, is preferred.

Expected salary range: $24-$26 per hour. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to encourage community involvement.

Richemont fosters a culture that values employee well-being and work-life balance, encouraging innovation and excellence. The company supports employees in making a difference in their communities and provides a collaborative and inclusive environment.