Jaeger LeCoultre Sales Associate

Jaeger-LeCoultre is a Swiss maison renowned for haute horlogerie, technical innovation and artisanal manufacture. As part of the Richemont Group, the brand combines heritage craftsmanship with contemporary boutique retail and global client services.

1. Deliver exceptional, bespoke client service to a high-net-worth and international clientele, cultivating long-term relationships and client loyalty
2. Achieve and exceed boutique sales targets and KPIs through active selling, clienteling and appointment conversion
3. Maintain deep product knowledge of Jaeger‑LeCoultre collections and movements; articulate technical and aesthetic features to clients with confidence
4. Proactively manage customer follow-up, after‑sales liaison and warranty processes in coordination with service teams
5. Ensure boutique presentation and merchandising meet brand visual standards; manage stock, displays and inventory accuracy
6. Operate POS and CRM systems for sales transactions, client records and reporting while ensuring compliance with company policies and local regulations
7. Participate in in-store events, private appointments and VIP experiences to strengthen brand positioning and drive acquisition

1. Proven experience in luxury retail, preferably within watches, jewellery or premium accessories
2. Demonstrable track record of meeting sales targets and delivering measurable commercial results
3. Professional manner, polished presentation and ability to represent a haute horlogerie house with discretion
4. Right to work in the UAE and availability to work flexible retail hours including weekends and evenings
5. Language skills and cross-cultural sensitivity appropriate to an international clientele are strongly advantageous

1. Product knowledge — mechanical watches/haute horlogerie
2. Clienteling and relationship management
3. POS systems and CRM usage
4. Visual merchandising and boutique standards
5. Sales negotiation and closing techniques
6. Cash handling and transaction reconciliation
7. Multilingual communication and cross-cultural etiquette

Previous experience in luxury retail is required; experience specifically in watchmaking or jewellery sales is highly preferred and a demonstrable history of achieving sales targets is expected.

Secondary school diploma or equivalent; formal training in luxury retail, hospitality or sales is advantageous.

The workplace culture emphasizes meticulous craftsmanship, technical mastery and refined client service. Employees operate within an atelier-to-boutique environment that values professionalism, continuous learning and immersion in horological heritage.