Jaeger LeCoultre Retail Experience Assistant Manager

Jaeger‑LeCoultre is a Swiss haute‑horlogerie maison renowned for technical innovation, artisanal manufacture and refined design. As part of the Richemont group, the brand operates an international network of boutiques and after‑sales ateliers and places a premium on heritage craftsmanship, technical excellence and an elevated client experience.

1. Support the Boutique Manager in daily operations to ensure seamless, high‑luxury service and achievement of sales targets and KPIs.
2. Lead, coach and schedule sales consultants; foster a performance‑driven, client‑centric team culture and deliver regular feedback and training.
3. Drive clienteling activities for high‑net‑worth and VIP clientele including personalised outreach, appointment management and follow‑up.
4. Oversee merchandising and visual presentation to maintain brand standards, seasonal rollouts and boutique integrity.
5. Manage inventory controls, stock reconciliations and liaison with regional supply and after‑sales teams to ensure product availability and accuracy.
6. Coordinate in‑store events, private appointments and product launches in collaboration with marketing and regional management.
7. Ensure compliance with luxury retail procedures, loss prevention, POS operations and local regulatory requirements.
8. Prepare operational and sales reports for the Boutique Manager and regional leadership; identify opportunities to optimise store performance.

1. Bachelor’s degree in Business, Retail Management, Hospitality, Luxury Brand Management or equivalent professional experience.
2. Proven supervisory experience in luxury retail or premium services, with demonstrated success in achieving sales targets.
3. Excellent interpersonal and negotiation skills, with a polished manner appropriate for high‑net‑worth clientele.
4. Strong organisational skills and attention to detail; ability to manage competing priorities in a fast‑paced boutique environment.
5. Proficiency with POS systems and Microsoft Office; experience with CRM platforms preferred.

1. Luxury retail sales
2. Clienteling
3. Team leadership and coaching
4. Visual merchandising
5. Inventory management
6. Event coordination
7. POS systems
8. CRM platform experience
9. KPI tracking and sales reporting

Typically 4–7 years in luxury retail or premium hospitality, including at least 2 years in a supervisory or assistant manager role within a boutique or store environment.

Bachelor’s degree in Business, Retail Management, Hospitality, Luxury Brand Management or equivalent professional experience.

The work environment emphasises meticulous craftsmanship, exacting standards and a reverence for horological heritage. Team members are expected to combine technical knowledge with discreet, personalised client service while contributing to a collaborative, atelier‑informed retail culture.