Jaeger LeCoultre Luxury Boutique Ambassador

Jaeger-LeCoultre, a distinguished name in the world of luxury watchmaking, is part of the esteemed Richemont Group. Renowned for its exquisite craftsmanship and innovative designs, Jaeger-LeCoultre offers a unique opportunity for individuals to be part of a legacy that values creativity, precision, and excellence. As an employer, the Maison is committed to fostering a diverse and inclusive environment where talent is nurtured and potential is realized.

1. Achieve and exceed individual and boutique sales targets, understanding boutique KPIs, and implementing related action plans.
2. Lead by example, share best practices, and mentor Sales Associates and new joiners.
3. Engage proactively with clients, identify their needs through active listening, and develop strong, lasting relationships through personalized communication and follow-up.
4. Seek opportunities to expand the client network, maintain the client database, and invite clients to private events and previews.
5. Provide exceptional after-sales service, handling repairs, adjustments, strap changes, and resolving client inquiries promptly and professionally.
6. Facilitate communication between clients and Maison service centers, ensuring client satisfaction and building brand loyalty.
7. Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards.
8. Handle sales transactions confidently, process payments, and manage returns.
9. Participate in inventory management, including receiving, stocking, and securing products and accessories.
10. Build operational knowledge on all digital tools and adhere to Maison commercial policy, rules, security protocols, and loss prevention measures.
11. Assist with visual merchandising and product displays.
12. Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications, presenting and demonstrating timepieces with passion and expertise.
13. Stay up to date on industry trends, competitor activities, and new product launches.
14. Represent the Maison with sophistication at exclusive events.
15. Work collaboratively with colleagues to achieve boutique goals, sharing knowledge, supporting team members, and actively participating in team meetings and training sessions.

1. Proven experience in luxury retail sales, preferably within the watchmaking or jewellery industry.
2. Demonstrated ability to cultivate and expand a network of high-net-worth individuals.

1. Passion for luxury watchmaking.
2. High motivation and a results-oriented approach.
3. High hospitality standards and dedication to providing exceptional client experiences.
4. Excellent communication, interpersonal, and presentation skills.
5. Ability to work independently and as part of a team.
6. Self-confidence, self-awareness, and trustworthiness.
7. Fluency in English; proficiency in other languages is a plus.

Proven experience in luxury retail sales, preferably within the watchmaking or jewellery industry.

The position offers a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to work with a diverse team of dedicated professionals.

Jaeger-LeCoultre values the rich diversity of arts, cultures, and human skills, fostering an environment of freedom, collegiality, loyalty, and solidarity. The Maison encourages empathy, curiosity, courage, humility, and integrity, with a commitment to caring for the world we live in.