Jaeger LeCoultre Deputy Boutique Director

London • UK

Tuesday, December 17, 2024

Jaeger-LeCoultre, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative watchmaking. As part of a conglomerate that values diversity in arts, cultures, and human skills, Jaeger-LeCoultre offers a unique environment that fosters creativity and excellence. The brand is committed to nurturing talent and providing opportunities for growth within the luxury sector.

1. Assist the Boutique Director in achieving monthly and yearly boutique turnover and KPI targets.
2. Deliver a flawless in-store journey to clients and inspire team members.
3. Ensure store operations adhere to corporate guidelines and maintain the highest level of service to after-sales clients.
4. Manage complaints proactively and foster team spirit to exceed targets and achieve boutique KPIs.
5. Drive, monitor, and report performances of the boutique and each team member through routines such as morning briefs and coaching sessions.
6. Provide training plans and career paths to ensure high levels of motivation among team members.
7. Leverage strategic positions in luxury retail to grow Jaeger-LeCoultre’s business and participate in networking activities.
8. Ensure the 'Selling Ceremony' is respected by all team members and strive for excellence in mystery shopping results.
9. Develop relationships and build a network of key contacts to enhance brand awareness and recruit new clients.

1. Solid experience in luxury goods retail.
2. Previous experience in managing a team.
3. Complete understanding of KPI management.
4. Very good general education with a sense for etiquette and presentation.

1. Strong sense of luxury service and aesthetics.
2. Proactive approach with excellent interpersonal competences.
3. Ability to interact with international clientele and develop a network.
4. Very good organizational skills and ease with performance management and analytical tools.
5. Excellent communication skills, fluency in English, and proficiency in another language is a plus.
6. Passion for watches and luxury goods.

Solid experience in luxury goods retail with previous team management experience.

Very good general education.

The role offers opportunities for professional growth and development within a prestigious luxury brand.

Jaeger-LeCoultre, as part of the Richemont Group, values freedom, collegiality, loyalty, and solidarity. The company fosters empathy, curiosity, courage, humility, and integrity, and is committed to caring for the world we live in.