Jaeger LeCoultre Customer Service Data Analyst

Jaeger-LeCoultre, a distinguished name in the world of luxury watchmaking, is part of the Richemont Group, a global leader in the luxury goods sector. Renowned for its innovation and craftsmanship, Jaeger-LeCoultre offers a dynamic and enriching environment for professionals seeking to contribute to the legacy of a prestigious brand.

1. Collect, analyze, and interpret customer service data to identify trends and opportunities for improvement.
2. Develop and maintain dashboards and reports to track customer service performance.
3. Collaborate with customer service teams across different time zones to understand their needs and propose solutions.
4. Plan and oversee international customer service improvement projects, ensuring adherence to deadlines and budgets.
5. Monitor customer feedback and drive continuous improvements to optimize processes and the customer journey.

1. Bachelor's degree in Business, Data Science, or Analytics.
2. Proven experience in data analysis within an international customer service environment.

1. Proficiency in data analysis tools such as SQL, Excel, and Python.
2. Experience with data visualization tools like Power BI.
3. Understanding of project management methodologies and tools.
4. Excellent interpersonal and communication skills.
5. Detail-oriented with strong problem-solving abilities.

Proven experience in data analysis, preferably within an international customer service or similar environment.

Bachelor's degree in Business, Data Science, or Analytics.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Jaeger-LeCoultre fosters a culture of innovation and excellence, encouraging employees to contribute to the brand's legacy while supporting their professional growth. The company values diversity and collaboration across its international teams, creating a vibrant and inclusive workplace.