Jaeger LeCoultre Customer Service Advisor

Amsterdam • Netherlands

Friday, May 16, 2025

Jaeger-LeCoultre, a prestigious brand under the Richemont Group, offers an unparalleled work environment that thrives on diversity and multiculturalism. Richemont is renowned for its commitment to fostering a dynamic and inclusive workplace, where employees are encouraged to grow and excel in their careers. With a presence in numerous countries, the group values its rich heritage and the unique contributions of its global workforce.

1. Build and nurture client relationships with VIP clientele in the French market.
2. Provide exceptional customer service via phone and web-based channels.
3. Represent the brand voice and uphold brand quality standards.
4. Deliver expert knowledge on products and services.
5. Operate within brand guidelines to maintain service excellence.

1. Fluency in Italian, Spanish, and English.
2. Proven ability to build lasting client relationships.
3. Experience in customer service, preferably in the luxury sector.

1. Strong communication and interpersonal skills.
2. Attention to detail and a proactive mindset.
3. Ability to operate various customer service tools and systems.

Previous experience in a customer service role, ideally within the luxury industry, is required.

The position offers a vibrant work environment with social events, a Fun Committee, and opportunities for professional growth within a diverse international team.

The workplace culture at Jaeger-LeCoultre is characterized by its emphasis on diversity, collegiality, and a supportive atmosphere. Employees are encouraged to bring their authentic selves to work and contribute to a collaborative and innovative environment. The company values empathy, curiosity, and integrity, fostering a sense of community and shared purpose.