Jaeger LeCoultre Customer Service Advisor

Amsterdam • Netherlands

Wednesday, March 19, 2025

Jaeger-LeCoultre, a revered name in the luxury watchmaking industry, is part of the esteemed Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Richemont is celebrated for fostering a multicultural environment where employees from diverse backgrounds collaborate, bringing a rich tapestry of perspectives and experiences to the workplace.

1. Build and nurture client relationships, particularly with VIP clientele, in the French market.
2. Represent the brand's voice through phone and web-based channels, ensuring exceptional customer support.
3. Deliver expert knowledge on products and brands, maintaining the high quality associated with the brand.
4. Assist customers in selecting the right product for significant occasions, creating memorable experiences.
5. Operate within brand guidelines to uphold the quality and reputation of the brand.

1. Fluency in French and English is mandatory.
2. Proficiency in German or additional languages is advantageous.

1. Exceptional communication and interpersonal skills.
2. Strong attention to detail and a proactive mindset.
3. Ability to work collaboratively in a team environment.
4. Adept at using various digital tools and systems.

Previous experience in customer service or client relations within the luxury sector is preferred.

The position offers a vibrant work environment with numerous social events, fostering camaraderie and a positive atmosphere. Opportunities for professional development and growth within the luxury industry are supported.

The company culture at Jaeger-LeCoultre and Richemont is defined by its commitment to diversity, empathy, and integrity. The workplace is dynamic and inclusive, with a strong emphasis on employee well-being and development. The team is proactive, supportive, and dedicated to maintaining a high standard of excellence.