Jaeger LeCoultre Client Experience Coordinator

New York • USA

Tuesday, September 30, 2025

Jaeger-LeCoultre, a distinguished name in the world of fine watchmaking, is nestled in the tranquil Vallée de Joux and is renowned for its rich heritage and innovative spirit. As part of the Richemont Group, Jaeger-LeCoultre is committed to fostering a diverse and inclusive workplace that reflects the varied backgrounds and experiences of its clientele. The brand is synonymous with luxury, precision, and excellence, having crafted over 1,200 calibres since its inception in 1833.

1. Create exceptional and lasting memories for clients.
2. Deliver an outstanding welcome and hospitality to every client.
3. Anticipate and fulfill guest needs for a personalized experience.
4. Utilize Jaeger-LeCoultre's history and storytelling to enhance client engagement.
5. Offer detailed hospitality services including refreshments and comfort.
6. Support Sales Associates during presentations and assist with product and accessory management.
7. Organize and execute in-boutique client events and activations.
8. Manage daily boutique traffic and assist with appointment scheduling.
9. Prepare client appointments and ensure smooth coordination with Sales Associates.
10. Maintain accurate client records and assist with CRM data input and reporting.
11. Handle telephone and email inquiries with professionalism.
12. Ensure boutique environment meets Maison standards of presentation.
13. Manage hospitality supplies and assist with inventory tracking.
14. Partner with the boutique team for product movement and inventory management.
15. Develop deep knowledge of Jaeger-LeCoultre heritage and values.
16. Gather industry insights and comply with security and operational procedures.

1. Previous experience in the hospitality or luxury retail industry preferred.
2. Excellent computer skills, including Microsoft Office; SAP knowledge is a plus.
3. Additional language skills are advantageous.
4. Strong interpersonal and communication skills required.
5. Understanding of customer service needs with attention to detail.
6. Ability to manage multiple tasks simultaneously with precision.
7. Self-starter with a collaborative team-player approach.
8. Availability to work retail hours, including weekends.

1. Hospitality and customer service excellence
2. Organizational and multitasking abilities
3. Strong communication and interpersonal skills
4. Proficiency in Microsoft Office
5. Knowledge of luxury retail operations

Previous experience in hospitality or luxury retail is preferred.

Expected salary range: $23 - $26 per hour, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Jaeger-LeCoultre, as part of the Richemont Group, is dedicated to crafting the future by embracing diversity and inclusion, fostering creativity, and managing its environmental footprint. The company values the transmission of knowledge and offers a supportive and enriching work environment.