Jaeger LeCoultre Client Data and Reporting Specialist

Paris • France

Friday, April 18, 2025

Jaeger-LeCoultre, a prestigious name in the luxury watchmaking industry, is renowned for its innovative craftsmanship and timeless elegance. As part of the Richemont Group, Jaeger-LeCoultre benefits from the robust support and global reach of one of the world's leading luxury goods conglomerates. The Maison is committed to nurturing talent and fostering an environment where creativity and excellence thrive.

1. Serve as the Maison's expert on Client Data, ensuring a comprehensive understanding of data flows across systems such as Salesforce Service Cloud, SAP, and Google Cloud Platform.
2. Maintain and enhance the Client 360 View through Salesforce Service Cloud and clienteling applications, ensuring data is current and reliable.
3. Centralize and prioritize the Maison's data needs, coordinating with Group Product Owners to manage change requests and oversee testing, validation, and release processes.
4. Collaborate with HQ Departments and Regions to optimize data qualification and ensure seamless tracking of client interactions, including boutique activations, events, and gifting.
5. Develop and implement advanced client reporting and performance monitoring capabilities within the Maison ecosystem.
6. Promote the adoption of reporting tools across various organizational levels, including Markets, HQ, and Management.
7. Assist the CRM Team with in-depth client analyses and support Client Activation in designing effective campaigns and customer journeys.

1. 1 to 3 years of experience in data management and client reporting.
2. Familiarity with retail environments is preferred.
3. Proficiency in Microsoft Excel and experience with Google Looker Dashboards or similar tools such as PowerBI or Tableau.

1. Strong interpersonal and communication skills for effective stakeholder interaction.
2. Proficiency in Microsoft Excel and reporting tools like Google Looker Dashboards, PowerBI, or Tableau.
3. Experience with BigQuery and programming or statistical languages such as Python or R is advantageous.
4. Familiarity with Salesforce Service Cloud is beneficial.
5. Fluency in French and English.

1 to 3 years of experience in data management and client reporting, ideally within a retail environment.

Competitive benefits package including opportunities for professional development and growth within a leading luxury brand.

Jaeger-LeCoultre fosters a culture of innovation, precision, and excellence, deeply rooted in its rich heritage of watchmaking mastery. The Maison values creativity and collaboration, providing an inspiring environment where employees can thrive and contribute to the brand's legacy.