Jaeger LeCoultre Client Advisor

Jaeger-LeCoultre, a distinguished name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, a global leader in luxury goods, Jaeger-LeCoultre offers a dynamic and prestigious work environment that encourages professional growth and excellence.

1. Achieve and exceed individual and boutique sales targets.
2. Understand and implement action plans related to boutique KPIs as defined by management.
3. Maintain a clean, organized, and visually appealing boutique environment in line with brand standards.
4. Handle sales transactions confidently, including processing payments and managing returns.
5. Participate in inventory management, including receiving, stocking, and securing products.
6. Build operational knowledge on all digital tools and adhere to commercial policies and security protocols.
7. Assist with visual merchandising and product displays.
8. Engage proactively with clients, providing a warm and welcoming atmosphere.
9. Identify client needs through active listening and thoughtful questioning.
10. Develop and maintain strong client relationships through personalized communication and follow-up.
11. Seek opportunities to expand the client network through referrals and targeted outreach.
12. Maintain client database and manage client relationships to drive repeat business.
13. Invite clients to private events and provide exceptional after-sales service.
14. Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications.
15. Present and demonstrate timepieces with passion and expertise.
16. Stay informed on industry trends, competitor activities, and new product launches.
17. Represent the Maison at exclusive events and work collaboratively with colleagues.
18. Share knowledge and best practices with team members and participate in team meetings and training sessions.

1. Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry.
2. Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
3. Fluency in Thai; proficiency in other languages is advantageous.

1. Excellent communication, interpersonal, and presentation skills.
2. Ability to work independently and as part of a team.
3. High hospitality standards and dedication to providing exceptional client experiences.
4. Curiosity and motivation with a results-oriented mindset.
5. Positive attitude and strong work ethic.
6. Self-confidence, self-awareness, and trustworthiness.

Proven experience in luxury retail sales, with a preference for experience in the watchmaking or jewellery industry.

Competitive benefits package including opportunities for professional development within a prestigious luxury brand.

Jaeger-LeCoultre fosters a culture of sophistication, passion, and excellence. Employees are encouraged to embody the refined codes of the Maison while working collaboratively in a positive team environment. The company values dedication, innovation, and a commitment to exceeding client expectations.