Jaeger LeCoultre Boutique Manager

Jaeger-LeCoultre, a prestigious name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, Jaeger-LeCoultre offers a dynamic and enriching work environment, fostering growth and excellence. The brand is committed to sustainability and societal impact, reflected in its 'Make Our Time Better' program.

1. Oversee the overall management of the boutique in Sydney, ensuring achievement of sales targets and client portfolio development.
2. Collaborate with the Retail Manager to define and implement business development strategies and boutique action plans.
3. Partner with the CRM Manager to enhance clienteling strategies, focusing on new client acquisition and retention of loyal clients.
4. Act as a brand ambassador, maintaining exceptional client experiences and high standards of professionalism.
5. Manage and develop the boutique team through coaching, feedback, and training, ensuring alignment with retail KPIs.
6. Conduct regular team meetings to communicate targets and best practices for client experience.
7. Ensure compliance with Group policies and enforce commercial rules, overseeing safety, security, and operational procedures.
8. Recruit, integrate, and develop new team members, maintaining a talent pipeline.

1. 7-10 years of retail management experience, preferably in luxury watches and jewellery.
2. Proven ability to develop long-term client relationships and business growth.
3. Experience in representing a luxury brand and hosting in-boutique events.
4. Availability to work retail hours, including weekends.

1. Excellent communication and interpersonal skills.
2. Strong people management and team development capabilities.
3. Analytical and organizational skills.
4. Proactive approach to business and HR needs.
5. Flexibility and adaptability to change.

A minimum of 7-10 years in retail management, with a preference for experience in luxury watches and jewellery.

Customized training programs and opportunities for professional growth within the Richemont Group. Commitment to sustainability and positive societal impact.

Jaeger-LeCoultre fosters a culture of openness, excellence, and care. The brand values curiosity, innovation, and a commitment to quality, encouraging employees to maintain a fresh perspective and a passion for watchmaking. The workplace environment supports creativity, empathy, and continuous improvement.