Jaeger LeCoultre Boutique Manager

Melbourne • Australia

Tuesday, June 17, 2025

Jaeger-LeCoultre, a distinguished name in the world of horology, is renowned for its unparalleled craftsmanship and innovative spirit. As part of the Richemont Group, Jaeger-LeCoultre benefits from the resources and prestige of one of the world's leading luxury goods conglomerates. The brand is committed to excellence, sustainability, and the transmission of savoir-faire, offering employees a unique opportunity to grow within the 'Watchmaker of Watchmakers.'

1. Develop and execute boutique sales strategies, leveraging the Maison's identity and history to achieve objectives in turnover and client portfolio development.
2. Act as an ambassador for the Maison, both inside and outside the boutique, embodying its sophisticated elegance.
3. Collaborate with the Retail Manager and Commercial Director to define and implement business development strategies, with a focus on the high-end segment.
4. Partner with the CRM Manager to implement clienteling strategies to enhance client acquisition and retention.
5. Ensure an exceptional client experience, maintaining the highest standards of courtesy and professionalism.
6. Develop partnerships with external entities to attract new customers to the boutique.
7. Efficiently handle customer repair requests and maintain high standards of cleanliness, presentation, and customer service.
8. Lead and develop a high-performing team, setting an example through boutique floor presence and achieving sales targets.
9. Create individual development plans for team members, supported by retail KPIs and ongoing coaching.
10. Conduct regular team meetings to ensure alignment on objectives and promote best practices.
11. Manage administrative and HR tasks, defining roles and responsibilities within the boutique.
12. Actively recruit and integrate new team members, maintaining a talent pipeline.
13. Ensure compliance with Group policies and enforce the Maison's commercial rules.
14. Oversee safety and security of the team, stock, and premises, ensuring adherence to operating procedures.

1. 5 years of retail management experience, preferably in luxury watches and jewelry.
2. Proven ability to develop long-term client relationships and business, with a record of high-end sales.
3. Demonstrated success in people management and team development, with a focus on diversity.
4. Availability to work retail hours, including weekends.

1. Excellent communication skills.
2. Strong analytical, organizational, and interpersonal skills.
3. Ability to motivate and develop a team.
4. Flexible mindset with a willingness to embrace change and learn.

A minimum of 5 years in retail management, with a preference for experience in luxury watches and jewelry.

Employees will benefit from a customized training program and opportunities for professional growth within a prestigious luxury brand. The company is committed to sustainability and creating a positive societal impact.

Jaeger-LeCoultre fosters a culture of openness, inner fire, excellence, and care. The brand encourages curiosity, innovation, and a commitment to precision and quality, all while maintaining a supportive and empathetic work environment.