Jaeger LeCoultre Boutique Director

London • UK

Friday, April 11, 2025

Jaeger-LeCoultre, a prestigious name in the luxury watchmaking industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and innovative designs, Jaeger-LeCoultre offers a dynamic and enriching work environment where creativity and excellence are at the forefront. As an employer, the brand is committed to nurturing talent and fostering a culture of diversity and inclusion.

1. Establish the Harrods boutique as a leading Jaeger-LeCoultre location globally.
2. Achieve monthly and annual sales and KPI targets.
3. Deliver an exceptional in-store experience and inspire team members.
4. Ensure adherence to corporate guidelines and maintain high operational standards.
5. Provide exemplary service to after-sales clients and manage complaints proactively.
6. Drive and monitor boutique and individual team member performance.
7. Implement training plans and career development paths for team members.
8. Leverage strategic location to enhance business development and client engagement.
9. Participate in networking activities and client events to boost sales and visibility.
10. Ensure adherence to the 'Selling Ceremony' and achieve high mystery shopping scores.
11. Act as a brand ambassador, maintaining the integrity of the brand image.
12. Develop relationships and networks to build brand awareness and recruit new clients.

1. Proven experience in luxury goods retail with boutique management experience.
2. Experience in Harrods is preferred.
3. Demonstrated ability to lead, motivate, and develop a team.
4. Strong educational background with a sense of etiquette and presentation.

1. Strong luxury service orientation and aesthetic sense.
2. Excellent interpersonal skills with the ability to interact with international clientele.
3. Strong organizational skills and proficiency in performance management and analytical tools.
4. Fluent in English; proficiency in another language is advantageous.
5. Passion for watches and luxury goods.

Solid experience in luxury goods retail, particularly in boutique management, with a track record of achieving sales targets and managing a team effectively.

Very good general education.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Richemont Group.

The Richemont Group values diversity, creativity, and the unique contributions of its employees. The company fosters a culture of empathy, curiosity, and integrity, and is committed to making a positive impact on the world.