Jaeger LeCoultre Boutique Consultant

Sydney • Australia

Tuesday, June 17, 2025

Jaeger-LeCoultre, a distinguished name in the realm of luxury watchmaking, is renowned for its innovative craftsmanship and timeless elegance. As a part of the Richemont Group, Jaeger-LeCoultre benefits from the extensive global network and resources of one of the world's leading luxury goods conglomerates. The Maison is committed to sustainability and the transmission of knowledge, offering employees a unique opportunity to grow within a prestigious environment.

1. Achieve and exceed monthly sales targets as directed by management.
2. Cultivate and maintain strong client relationships both within and outside the boutique.
3. Proactively develop a client portfolio, focusing on high watchmaking and bespoke sales.
4. Ensure exceptional customer service and provide expert product knowledge.
5. Assist clients with customer service needs, both pre- and post-sale.
6. Maintain the brand's high standards of luxury client experience.
7. Utilize CRM tools for client data capture and relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in the planning and execution of in-store and offsite events.
10. Comply with all security and operational policies and procedures.
11. Assist with boutique set-up, breakdown, merchandising, and maintenance.
12. Participate in inventories and cycle counts to ensure audit success.
13. Support commercial projects, including boutique renovations and relocations.

1. 3+ years of experience in watches or high-value luxury product sales preferred.
2. Strong understanding of customer service needs and priorities.
3. Excellent interpersonal and communication skills.
4. Ability to manage multiple tasks with precision.
5. Availability to work retail hours, including nights and weekends.

1. Proficiency in customer relationship management tools.
2. Strong attention to detail.
3. Team-player with a self-starter attitude.
4. Proficiency in computer skills; SAP experience is a plus.

A minimum of three years in luxury product sales, particularly in watches, is preferred.

Employees will benefit from a customized training program and opportunities for professional growth within the Richemont Group.

Jaeger-LeCoultre fosters a culture of excellence, innovation, and sustainability. The Maison is dedicated to the transmission of knowledge and creating a positive societal impact, offering a supportive and enriching work environment.