IWC Team Performance Training Manager

IWC Schaffhausen is a Swiss luxury watch manufacturer renowned for technical precision, artisanal craftsmanship and engineering-driven design. As part of the Richemont group, the brand combines heritage watchmaking with global retail and client service operations, offering structured career paths and intensive product knowledge development for retail teams.

1. Design, implement and continuously refine learning curricula and performance interventions for retail teams across boutiques and wholesale partners.
2. Deliver experiential workshops, product-knowledge sessions, sales technique training and train-the-trainer programmes to frontline staff and store managers.
3. Coach managers and shop leaders on performance management, objective setting, talent development and corrective action plans.
4. Develop and administer assessments, certification pathways and KPI dashboards to measure competency uptake and commercial impact.
5. Collaborate with global product, retail operations and marketing teams to align training content with launches, campaigns and service standards.
6. Manage training calendar, budget and logistics; coordinate external trainers and e-learning development where required.
7. Conduct on-site visits and audits in boutiques to observe behaviours, reinforce standards and provide in-situ coaching.

1. Bachelor’s degree in business, human resources, adult education, hospitality or equivalent professional experience.
2. Minimum five years’ experience in learning & development or retail training, preferably within the luxury goods or premium retail sector.
3. Proven experience designing curricula and delivering training that demonstrably improves sales performance and guest experience.
4. Strong facilitation, coaching and stakeholder-management capabilities, with experience working across global or multi-regional teams.
5. Comfortable with travel to retail locations and flexible scheduling to support store hours and launches.

1. Instructional design
2. Workshop facilitation
3. Coaching & mentoring
4. Sales performance optimisation
5. Retail KPI analysis
6. Learning Management System (LMS)
7. Microsoft PowerPoint
8. Microsoft Excel
9. Project management
10. Stakeholder management

At least 5 years of progressive experience in retail learning & development or sales enablement, with a track record of designing and delivering programmes that drive measurable improvements in commercial and service KPIs; previous experience in the luxury watch or luxury retail sectors is strongly preferred.

Bachelor’s degree or equivalent in business, HR, adult education, hospitality management or a related field.

IWC fosters a culture of precision, craftsmanship and continual professional refinement. Employees operate in a performance-oriented, collaborative environment where expertise in product knowledge and client service is highly valued and systematically developed.