Hublot Head of Retail Operations Excellence

Miami • USA

Friday, October 17, 2025

Hublot, a distinguished brand within the Watches & Jewellery sector, is renowned for its innovative approach and commitment to luxury. As part of a larger conglomerate, Hublot benefits from a robust support system and a global presence, allowing it to maintain its pioneering "Art of Fusion" philosophy while delivering exceptional products and experiences to its clientele.

1. Lead the development, implementation, and continuous improvement of retail operations standards, policies, and procedures to ensure brand consistency and operational excellence.
2. Oversee vendor management and in-store hospitality logistics, ensuring all elements embody Hublot’s luxury and innovative spirit.
3. Direct inventory control and the Business Consignment Watch Program, maintaining oversight of iconic, limited-edition, and exclusive product lines.
4. Develop and enforce robust loss prevention strategies and controls across all boutiques.
5. Collaborate with Finance on budgeting, invoicing, and purchase order approval processes.
6. Utilize data-driven insights to identify opportunities for efficiency gains and process optimization.
7. Partner with Human Resources to lead the onboarding, development, and performance management of retail operations teams.
8. Build and sustain authoritative relationships with boutique managers and cross-functional teams.
9. Spearhead high-impact boutique events and customer experience programs.
10. Drive change management efforts, adapting operations to dynamic market conditions.
11. Champion the fusion of traditional luxury retail and technological advancements.
12. Ensure boutiques are fully trained by coordinating with HQ to implement, monitor, and refine training programs.

1. Over 10 years in leadership experience in luxury retail operations, preferably in premium watchmaking or comparable categories.
2. Proven track record of elevating operational performance and delivering large-scale process improvements.
3. Strong business acumen paired with analytical skills to interpret complex operational data and craft actionable strategies.
4. Exceptional organizational, interpersonal, and communication skills with the ability to influence at all levels.
5. Deep passion for luxury hospitality, client experience excellence, and the ability to inspire and engage diverse teams.
6. Demonstrated agility in a fast-paced, innovation-driven environment, with unwavering commitment to brand values.
7. Willingness to travel 30-50%.

1. Leadership and team management
2. Strategic planning and execution
3. Vendor and inventory management
4. Data analysis and process optimization
5. Budgeting and financial acumen
6. Change management
7. Client experience enhancement

Minimum of 10 years in leadership roles within luxury retail operations, with a preference for experience in premium watchmaking or similar high-end categories.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Hublot fosters a dynamic and innovative workplace culture that values creativity, resilience, and a customer-centric approach. The brand encourages a collaborative environment where employees are inspired to contribute to the brand's legacy of excellence and innovation.