Hublot Customer Service Coordinator

Hublot, a distinguished name in the realm of Haute Horlogerie, is renowned for its innovative approach to watchmaking, seamlessly blending tradition with avant-garde creativity. As part of the prestigious LVMH group, Hublot stands at the forefront of luxury watchmaking, consistently pushing the boundaries of design and technology. The brand is celebrated for its daring collaborations with icons from the worlds of sports, art, and music, making it a vibrant and dynamic place to work.

1. Manage order processing, including manual creation, updates, dispatch of Swiss orders, and preparation of urgent and employee orders.
2. Handle special orders, including weekly preparation of urgent LVMH CE orders via FedEx.
3. Conduct administrative tasks such as issuing credit notes, managing and creating CITES orders, and tracking CITES approvals.
4. Maintain customer relations by processing and responding to customer emails.

1. Passion for the luxury watch industry.
2. Previous experience in a similar professional role.
3. Organizational skills with the ability to manage multiple tasks simultaneously.
4. Attention to detail, especially in data entry and order preparation.
5. Customer service orientation with a professional and welcoming demeanor.

1. Effective communication skills, both verbal and written.
2. Ability to work collaboratively with clients, colleagues, and watchmakers.
3. Versatility in handling order management, administrative processing, and inter-departmental communication.

Minimum of 3 years in a similar role within the luxury industry.

Opportunity to work with a leading luxury brand within a dynamic and innovative environment.

Hublot fosters a culture of creativity and innovation, encouraging employees to think big and challenge the status quo. The workplace is dynamic, with a strong emphasis on collaboration and excellence, reflecting the brand's commitment to pushing the boundaries of luxury watchmaking.