Hour Passion Retail Sales Advisor

Kildare • Ireland

Monday, January 27, 2025

Hour Passion, a distinguished retail brand under the aegis of the Swatch Group, epitomizes excellence in the watch industry. As part of the world's preeminent watch conglomerate, Hour Passion offers a dynamic and challenging work environment. The brand is renowned for its innovative retail concepts and exemplary customer service, catering to a discerning international clientele. Since its inception in 2004, Hour Passion has established a formidable presence in major international airports and outlet villages across Europe and Asia, providing an unparalleled shopping experience in the realm of watches and jewelry.

1. Deliver exceptional customer service to all patrons, ensuring a memorable shopping experience.
2. Promote and sell a diverse range of products, achieving sales targets and boutique objectives.
3. Maintain comprehensive knowledge of the product range, including historical and current offerings.
4. Assist in merchandise display and contribute to achieving monthly, quarterly, and annual sales goals.
5. Implement security measures to minimize shrinkage and ensure safe handling of merchandise.
6. Process transactions responsibly, including handling cash, credit cards, and international currencies.
7. Ensure the store's cleanliness and presentation, adhering to health and safety standards.
8. Communicate effectively with customers and colleagues, respecting diverse cultures and customs.
9. Participate in training sessions to enhance product knowledge and customer service skills.

1. Experience in the retail industry at a sales advisor level, preferably in watches, jewelry, or luxury retail.
2. Understanding of luxury retail dynamics and customer expectations.
3. Passion for watches and luxury retail.
4. Flexibility to accommodate shifts, extended trading hours, and special events.
5. Experience dealing with international customers.

1. Exceptional customer service skills.
2. Proficiency in handling cash and payment transactions.
3. Strong communication skills, with the ability to engage with international clientele.
4. Knowledge of visual merchandising standards.
5. Proficiency in additional languages, including Mandarin or Arabic, is advantageous.

Previous experience in a retail sales advisor role, particularly within the luxury sector, is essential.

Employees enjoy a stimulating work environment within a prestigious global brand, with opportunities for professional growth and development.

Hour Passion fosters a culture of excellence, innovation, and inclusivity. Employees are encouraged to engage in continuous learning and to contribute to the brand's legacy of exceptional customer service and retail innovation. The workplace is dynamic and diverse, reflecting the brand's international clientele.