Hour Passion Retail Sales Advisor

Bicester • UK

Wednesday, February 12, 2025

Hour Passion, a distinguished retail brand under the auspices of the Swatch Group, stands as a beacon in the watch industry, renowned for its innovative concepts and exemplary customer service. As part of the world's leading watch conglomerate, Hour Passion offers a dynamic and challenging work environment, specializing in the multi-brand sale of watches and jewelry. The brand has carved a niche in major international airports and outlet villages across Europe and Asia since 2004, providing a unique shopping experience to a discerning, international clientele.

1. Greet and serve all customers, ensuring a friendly and memorable experience.
2. Maintain comprehensive knowledge of the product range, both past and present.
3. Provide reliable information to customers regarding sales and customer service.
4. Assist in merchandise display and contribute to achieving sales targets.
5. Deliver exceptional customer service through various communication channels.
6. Assist in controlling shrinkage and maintaining security awareness.
7. Handle all payment transactions responsibly and securely.
8. Ensure the store is clean and presentable, adhering to health and safety standards.
9. Communicate effectively with international customers and colleagues.
10. Attend training sessions to maintain product knowledge.

1. Experience in the retail industry at a sales advisor level.
2. Background in watch/jewelry or prestige retail preferred.
3. Understanding of luxury retail dynamics.
4. Passion for watches or luxury retail.
5. Flexibility with shifts and extended hours.
6. Experience with international customers.
7. Ability to communicate in additional languages, including Mandarin or Arabic.

1. Exceptional customer service skills.
2. Strong communication abilities.
3. Proficiency in handling payment transactions.
4. Attention to detail in visual merchandising.
5. Security awareness and shrinkage control.

Previous experience in a retail sales advisor role, preferably within the watch or luxury retail sector.

Opportunities for professional development and training within a leading global watch group.

Hour Passion fosters a culture of excellence and innovation, where employees are encouraged to engage with a diverse, international clientele. The brand values professionalism, dedication, and a passion for luxury retail, providing a supportive environment for career growth within the prestigious Swatch Group.