Hour Passion Retail Sales Advisor

Bicester • UK

Friday, January 31, 2025

Hour Passion, a distinguished retail brand under the aegis of the Swatch Group, epitomizes excellence in the watch industry. As the global leader, the Swatch Group offers a dynamic and challenging environment, fostering innovation and superior customer service. Hour Passion specializes in the multi-brand sale of watches and jewelry, captivating a discerning international clientele with its avant-garde concepts. Since its inception in 2004, the brand has established a formidable presence in major international airports and outlet villages across Europe and Asia, providing an unparalleled shopping experience.

1. Greet and serve all customers, ensuring a friendly and memorable experience.
2. Maintain comprehensive knowledge of the product range, both past and present.
3. Provide reliable information to customers regarding sales and customer service.
4. Assist in merchandise display as directed.
5. Contribute to achieving the store's monthly, quarterly, and annual sales targets.
6. Deliver exceptional customer service across all communication channels.
7. Assist in controlling shrinkage through attentive action and adherence to procedures.
8. Handle all transactions responsibly and securely, including cash, credit cards, and international currency.
9. Ensure the store is clean and presentable at all times, maintaining high visual merchandising standards.
10. Adhere to company policies and regulations, attending briefing sessions as required.
11. Attend regular training sessions to enhance product knowledge and apply new instructions.

1. Experience in the retail industry at a sales advisor level.
2. Background in watch/jewelry or prestige retail.
3. Understanding of luxury retail.
4. Passion for watches or luxury retail.

1. Ability to communicate effectively with international customers.
2. Proficiency in additional languages, including Mandarin or Arabic, is advantageous.
3. Professional presentation and conduct.
4. Self-motivated and proactive in learning new products.

Experience in the luxury market, particularly with luxury watches or jewelry, is preferred. Familiarity with international clientele and flexibility with shifts and extended trading hours is advantageous.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the prestigious Swatch Group.

The Swatch Group fosters a culture of innovation, excellence, and customer-centric service. Employees are encouraged to engage in continuous learning and development, contributing to a vibrant and collaborative workplace.