Hour Passion Retail Sales Advisor

Ellesmere Port • UK

Thursday, January 30, 2025

Hour Passion, a distinguished retail brand under the esteemed Swatch Group, offers an unparalleled opportunity to thrive within the dynamic and demanding luxury watch industry. As the global leader in horology, the Swatch Group is renowned for its innovative concepts and exceptional customer service. Hour Passion specializes in the multi-brand sale of watches and jewelry, captivating a discerning international clientele. Since its inception in 2004, the brand has established a formidable presence in major international airports and outlet villages across Europe and Asia, providing a unique shopping experience.

1. Greet and serve customers with a friendly demeanor, ensuring a memorable experience.
2. Maintain comprehensive knowledge of the product range, both past and present.
3. Provide reliable information to customers regarding sales and customer service.
4. Assist in merchandise display as directed.
5. Contribute to achieving the store's monthly, quarterly, and annual sales targets.
6. Deliver exceptional customer service consistently, whether in person, via email, or over the phone.
7. Assist in controlling shrinkage through attentive action on the shop floor and adherence to security procedures.
8. Handle all transactions responsibly, including cash, credit cards, and international currency.
9. Ensure the store is clean and presentable at all times, maintaining high visual merchandising standards.
10. Adhere to company policies and attend briefing sessions as required.
11. Participate in regular training to enhance product knowledge and customer service skills.

1. Experience in the retail industry at a sales advisor level.
2. Understanding of luxury retail.
3. Passion for watches or selling in a luxury retail environment.

1. Ability to communicate effectively with international customers.
2. Proficiency in additional languages such as Mandarin or Arabic is advantageous.
3. Strong customer service skills.
4. Attention to detail in cash handling and transaction processing.
5. Ability to maintain high standards of store presentation and visual merchandising.

Prior experience in the luxury market, particularly with watches or jewelry, is preferred.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the prestigious Swatch Group.

Hour Passion fosters a culture of excellence and innovation, where employees are encouraged to engage with a diverse international clientele and deliver superior customer service. The brand values passion, knowledge, and a commitment to maintaining the highest standards in luxury retail.