Hermès Retail Concepts & Visual Merchandising Manager

Hermès International is a globally recognised luxury maison known for artisanal leather goods, ready-to-wear, accessories and lifestyle products. As part of the Hermès Group, the company emphasises craftsmanship, timeless design and meticulous quality across an international retail network, offering a collaborative environment where design, retail and product métiers intersect.

1. Lead Retail Concept projects from brief through to final validation, defining requirements and coordinating all project phases with RDAI and internal stakeholders.
2. Develop, document and maintain the Retail Bible and user guidelines to ensure consistent in-store presentation and customer experience across product categories and geographies.
3. Support Subsidiaries, Real Estate and VM teams in implementing new Retail Concepts for store openings and renovations, and monitor Minor Works requests in collaboration with Real Estate.
4. Define needs for PLV (display props) and sales/service support tools; brief external designers, oversee design iterations (sketches, 3D, material boards), and supervise prototype production and technical specifications.
5. Partner with Procurement to prepare RFQs, evaluate suppliers, and track production to ensure on-time, high-quality rollouts across the store network.
6. Champion cross-functional alignment by working with VM Guidelines & Training, Customer Experience and Métiers; promote new concepts through internal communication, store visits and training.
7. Integrate CSR and eco-design principles into concept and PLV development (material selection, virtual prototyping) and continually monitor retail design trends, materials and production techniques.
8. Source and develop a pool of external partners (designers, retail agencies, suppliers) to ensure capacity, quality and responsiveness for parallel projects.

1. Degree in Interior Architecture, Environmental Design or equivalent from a recognized school (examples: ENSA Paris, ESAG Penninghen, École Boulle, ENSAAMA, Camondo).
2. Minimum 6 years' experience managing visual merchandising, retail design or interior architecture projects for customer-facing retail environments.
3. Proven project management experience coordinating multidisciplinary stakeholders and external suppliers to deliver design solutions at retail scale.
4. Strong retail culture with a customer-centric approach and the ability to translate brand positioning into physical store experiences.
5. Excellent interpersonal skills, collaborative mindset and the ability to engage and mobilise global VM and Real Estate communities.

1. Photoshop
2. InDesign
3. Illustrator
4. AutoCAD
5. SketchUp Pro
6. Rhino
7. 3ds Max
8. Cinema 4D
9. V-Ray
10. Enscape
11. Keyshot
12. PowerPoint
13. Teams
14. Excel
15. Outlook

At least 6 years of professional experience delivering visual merchandising or interior architecture projects within the retail sector, including management of external designers/suppliers, prototyping and global rollouts.

Degree in Interior Architecture, Environmental Design or equivalent (examples: ENSA Paris, ESAG Penninghen, École de Condé, École Boulle, ENSAAMA, Camondo) or comparable professional training.

Hermès cultivates a culture grounded in craftsmanship, creative excellence and long-term vision. The workplace values interdisciplinary collaboration between design, retail and product teams and encourages meticulous attention to materials and detail while supporting responsible, sustainable practices.