Hermès Host

Hermès is an independent, family‑owned French maison renowned for artisanal luxury goods and exacting standards. The house champions craftsmanship across multiple métiers and operates a global retail network while maintaining a strong commitment to creative autonomy and responsible management. Hermès Canada operates a small network of boutiques and a corporate presence supporting retail and e‑commerce across major Canadian cities.

1. Provide a warm, professional welcome to every visitor and manage arrivals at the boutique entrance.
2. Assess client needs and direct visitors to merchandise or an appropriate sales colleague; communicate appointment arrivals across selling, operations and asset protection teams.
3. Maintain and manage the boutique appointment calendar, recording arrivals, no‑shows, reschedules and cancellations in the appointment application.
4. Handle telephone appointment requests, enter bookings, assign appointments to team members and resolve scheduling conflicts.
5. Proactively manage customer flow and outdoor queues when the boutique is at capacity; minimize wait times and update clients on expected service.
6. Model the Maison’s service standards, collaborate with the boutique team, and manage difficult situations with composure and discretion.
7. Perform additional duties as assigned by the boutique supervisor.

1. Minimum one year of experience in customer service, retail or a service environment.
2. Exceptional interpersonal and verbal communication skills; gracious, warm approach to telephone and face‑to‑face interactions.
3. Demonstrable customer‑service orientation with a friendly, client‑centric demeanour.
4. Capacity to work a flexible schedule according to business needs (evenings, weekends as required).
5. Strong attention to detail and ability to maintain an organized personal workspace.

1. Client greeting and reception
2. Appointment management (appointment application)
3. Queue management and customer flow control
4. Telephone etiquette and professional communication
5. Attention to detail and front‑of‑house organisation

Minimum 1 year of experience in customer service, retail or a comparable service sector role, with hands‑on exposure to client reception and appointment handling.

High school diploma or equivalent preferred.

Hermès cultivates a familial, craftsmanship‑focused culture that values autonomy, long‑term skill transmission and respect for people and resources. In Canada the Maison emphasizes inclusion and fairness while supporting individual development within a collaborative boutique environment.