Hermès Greeter / Host

Hermès is an independent, family‑owned Maison renowned for artisanal leatherwork, ready‑to‑wear and luxury goods. The company emphasizes craftsmanship, timeless design and high‑touch client service across an international retail network, and the San Francisco boutique is part of Hermès of Paris Inc.'s Western Region retail operations.

1. Welcome every visitor warmly on arrival and departure, serving as the visible host at the boutique entrance.
2. Assess visitors' needs and direct clients to the appropriate merchandise or team member; communicate appointment arrivals to selling, operations and asset protection teams.
3. Maintain and update the boutique appointment calendar (arrivals, no‑shows, reschedules, cancellations) and manage phone appointment requests and scheduling conflicts.
4. Manage the outdoor queue when capacity is reached, proactively updating clients and minimizing wait times.
5. Provide high‑touch hospitality—umbrella storage, beverage service, escorting clients to door or car with purchases—and anticipate client needs.
6. Diffuse difficult situations with composure and collaborate closely with the boutique team to ensure a seamless client experience.
7. Perform additional duties as assigned by the Client Experience & Service Manager.

1. Minimum 1 year of customer service, retail or service experience.
2. Exceptional verbal communication and interpersonal skills; gracious, warm approach to client interactions.
3. Ability to work a flexible schedule to meet business needs, including weekends and peak periods.
4. High attention to detail and effective organizational habits for managing calendars and front‑of‑house duties.
5. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
6. Ability to provide basic local/neighborhood information to clients; additional languages beyond English are a plus.

1. Microsoft Office (Word, Excel, PowerPoint)

Minimum one year of practical experience in customer service, retail or a client‑facing service environment; experience in luxury retail or hospitality is advantageous.

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate, Family Building Support.

Hermès cultivates a workshop‑driven culture that prizes craftsmanship, finesse and individual expression. The Maison values humanist principles, collaborative teamwork and high‑touch client service, fostering an inclusive workplace where artisanship and client relationships are central.