Hermès eCommerce Operations Intern

Hermès of Paris is a family‑owned Maison renowned for artisanal craftsmanship, refined materials and timeless luxury. The brand maintains an integrated production ethos with numerous workshops in France and a global retail network, and emphasizes creativity, workmanship and responsible practices. Hermès US operates a corporate headquarters in New York City and runs an established internship programme to develop emerging talent.

1. Monitor and track online order flow and support day‑to‑day order operations.
2. Partner with the Manager of e‑Commerce Operations to define requirements and compile concepts for a performance dashboard analysing key order‑flow metrics.
3. Audit and update omnichannel services, including Store Locator and Product Locator, ensuring accuracy and continuity across channels.
4. Maintain documentation and status tracking for product personalization and made‑to‑order items.
5. Coordinate inventory publishing/unpublishing actions in support of cross‑functional e‑merchandising teams.
6. Review client communications published in FAQs, report required updates to the web contribution team and follow through to completion.
7. Develop and deliver an individual capstone project aligned with professional development goals and business priorities.
8. Perform additional duties as assigned by the Manager of e‑Commerce Operations.

1. Currently enrolled in an undergraduate or graduate program (business, e‑commerce, digital media, supply chain or related discipline preferred).
2. Available to work in‑person at Hermès US headquarters in New York City for the full five‑month program (July 13–December 18, 2026); candidates may be scheduled Full‑Time or Part‑Time to accommodate academic commitments.
3. Professional telephone manner and strong written and verbal communication skills.
4. High level of attention to detail and proven ability to manage multiple tasks concurrently.
5. Previous operations and/or customer service experience is beneficial but not required.

1. Microsoft Office
2. PowerPoint
3. Order monitoring
4. Dashboard analysis
5. Strong written and verbal communication
6. Multitasking and attention to detail

Beginners accepted; prior experience in operations or customer service is helpful but not mandatory. The role favors candidates who demonstrate organizational aptitude, analytical curiosity and the ability to follow cross‑functional processes.

Currently enrolled in a university or graduate program in business, e‑commerce, digital media, supply chain, or a related field.

Paid hourly rate of US $20.00; participation in Hermès US Generation H internship programme including mentor pairing, guest‑speaker learning series, networking opportunities and a capstone project.

Hermès cultivates a workplace shaped by craftsmanship, creativity and respect for tradition, while encouraging discovery and professional development. The Maison values artisanal excellence, long‑term thinking and a collaborative environment that supports diversity and inclusion.