Hermès eCommerce Client Relations Intern

Hermès is an independent, family-owned Maison renowned for artisanal luxury and a commitment to craftsmanship, creativity and timeless design. The U.S. organization supports global Hermès operations and retail through corporate functions based in New York, offering opportunities to work alongside specialist teams that sustain the brand’s emphasis on quality, savoir‑faire and responsible business practices.

1. Support Hermes.com customer service operations, including research and escalation resolution for after‑sales issues.
2. Process web‑to‑shop order paperwork and maintain boutique return/exchange tracking.
3. Extract and compile KPIs and statistics to support managers and specialists with reporting and trend analysis.
4. Prepare documentation for FedEx claims to correct inventory discrepancies.
5. Follow up on service tickets and pending returns across the ticketing system until resolution.
6. Draft and deliver internal communications and assist with information distribution across platforms.
7. Design, develop and present an individual capstone project that enhances business practices or aligns with professional development goals.
8. Perform additional duties as assigned by the Manager.

1. Minimum one year of relevant experience in customer service, eCommerce operations, or related internships.
2. Currently enrolled in an undergraduate or graduate program in business, communications, eCommerce, or a related field (eligible to participate in a five‑month internship).
3. Strong attention to detail and ability to manage operational paperwork accurately.
4. Excellent verbal and written communication skills for internal and client‑facing interactions.
5. Ability to work on‑site at the Hermès U.S. headquarters in New York for the full program period (July 13–December 18, 2026).

1. Customer service
2. KPI extraction and basic data analysis
3. Microsoft Excel
4. Ticketing system follow‑up
5. FedEx claim documentation
6. Internal communications and stakeholder coordination
7. Problem research and escalation management

At least 1 year of relevant experience — including previous internships, part‑time roles, or coursework — in customer service, eCommerce operations, or data/reporting support.

Currently enrolled in an undergraduate or graduate program in business, communications, eCommerce, data analytics or a related discipline.

Hermès fosters a culture rooted in artisanal excellence, discretion and long‑term thinking, valuing creativity and the transmission of specialist skills. The U.S. organization emphasizes inclusion and professional development, offering interns mentorship, cross‑team exposure and a speaker series as part of the Generation H program.