Hermès Customer Experience Intern

Hermès is a global Maison renowned for exceptional craftsmanship, timeless design and meticulous attention to detail across leather goods, ready-to-wear and accessories. As an employer, Hermès emphasizes artisan skills, a client-centric retail experience and professional development within a discreet, high-touch luxury environment. The role sits within Hermès Asia Pacific operations based in Hong Kong.

1. Support daily client‑facing activities in the Lee Garden One boutique to ensure an elevated in‑store experience.
2. Greet clients, manage appointment schedules and assist with personalised clienteling under the supervision of senior sales staff.
3. Respond to client enquiries by phone, email and in person, ensuring timely and polished communication.
4. Help maintain and update the client database and CRM notes to support targeted outreach and follow‑ups.
5. Assist with visual merchandising, product presentation and housekeeping to uphold brand standards.
6. Prepare items for client presentation, coordinate gift‑wrapping and support special requests and events.
7. Contribute to sales administration tasks, including transaction support, reporting and basic inventory checks.
8. Observe and report customer feedback and market trends to the team to help refine service delivery.

1. Current university student or recent graduate in business, marketing, hospitality, communications or related discipline.
2. Excellent interpersonal skills and a polished, client‑focused manner appropriate to luxury retail.
3. Strong attention to detail, discretion and the ability to maintain confidentiality with high‑value clients.
4. Availability to work part‑time, including weekends and some evenings, with a flexible schedule.
5. Professional proficiency in English; Cantonese and/or Mandarin is highly advantageous.
6. Basic computer literacy; experience with CRM systems or Microsoft Office preferred.

1. Clienteling
2. Customer service
3. CRM systems (experience desirable)
4. Microsoft Office (Excel, Word, Outlook)
5. Appointment scheduling and calendar management

Previous client‑facing or retail experience is advantageous but not mandatory; internship or part‑time roles in luxury retail, hospitality or customer service are a plus.

Currently enrolled in or recently graduated from a university programme in business, marketing, hospitality, communications or a related field.

The workplace culture prizes craftsmanship, discretion and a meticulous approach to client service. Teams operate with a high degree of professionalism and respect for heritage, offering hands‑on training and close mentorship within a refined retail setting.