Hermès Client Services Support (Apprenticeship)

Hermès Distribution France, part of Hermès Sellier, operates an exclusive network of boutiques and e-commerce activity across France. The division upholds the Maison’s heritage of artisanal excellence, creativity and modern innovation while maintaining an uncompromising customer‑centric approach within a selective retail environment.

1. Act as the omnichannel interface for the George V boutique: manage client reservations, remote sales and omnichannel order flows to ensure exemplary client service.
2. Process and validate client orders and special orders entered by sales staff; track personalised and métier orders through to delivery.
3. Manage remote payment links and shipment coordination, including preparation of export and intra‑Europe shipping documentation.
4. Liaise with the central customer relations centre via the Passerelle interface to resolve enquiries and restore client satisfaction according to Hermès service standards.
5. Notify clients of in‑store availability and follow up on inter‑store transfer requests.
6. Prepare quotes and order forms for Hermès Maison and Horizon products and compile documentation for corporate gifting orders.

1. Post‑secondary diploma (Bac+2 minimum; Bac+3 preferred) or equivalent vocational training.
2. Open to beginners; candidates in work‑study/apprenticeship programmes are eligible.
3. Fluent English is essential.
4. Excellent presentation and spoken communication; persuasive service orientation and strong listening skills.
5. Organised, methodical and able to implement administrative processes and tracking methods.
6. Comfortable with customer‑facing digital tools and transactional systems.

1. Passerelle
2. Hermès Maison
3. Horizon
4. Omnichannel order management
5. Remote sales and payment processing

Open to beginners; prior experience in retail operations, client services or order management is an advantage but not mandatory. Candidates enrolled in an apprenticeship programme are encouraged to apply.

Post‑secondary diploma (Bac+2) required; Bac+3 or equivalent preferred.

The Maison values artisanal savoir‑faire, discretion and exceptional client service, fostering an environment where craftsmanship and modern retail practices coexist. Employees are expected to deliver meticulous, personalised experiences consistent with Hermès’ reputation for quality and refinement.