Hermès Client Relations Intern

Hermès is an independent French maison renowned for artisanal leather goods, silk, ready-to-wear and accessories. Hermès Asia Pacific Limited operates the brand's commercial and client-service activities across the region, combining the house's tradition of craftsmanship with a refined retail and client-care organisation.

1. Support the client relations centre with daily handling of client enquiries via phone, email and messaging platforms, ensuring timely, high-quality responses.
2. Maintain and update the CRM and client databases with accurate contact details, purchase histories and appointment records.
3. Schedule and confirm client appointments for boutiques and trunk shows; coordinate logistics with store teams and client advisors.
4. Prepare client-facing documentation and correspondence, including follow-up messages, invitations and post-appointment notes.
5. Assist with administrative tasks and ad-hoc projects such as client reports, segmentation lists and event support to ensure seamless client experiences.

1. Currently enrolled in or recently graduated from a university programme in business, communications, hospitality, marketing, or a related discipline.
2. Strong interpersonal and written communication skills, with a client-focused demeanour and professional telephone manner.
3. High level of attention to detail and accuracy when entering data and preparing client documents.
4. Ability to prioritise competing tasks, work within tight timelines and collaborate with boutique teams.
5. Discretion and respect for client confidentiality; professional attitude appropriate for a luxury brand environment.

1. Microsoft Excel
2. Microsoft Outlook
3. CRM systems and client database management
4. Appointment scheduling and calendar management
5. Customer service and client relationship skills

Previous retail, hospitality or customer-service experience is advantageous but not mandatory; internships or part-time roles involving client contact will be considered favourably.

University-level education in progress or recently completed (business, communications, hospitality, marketing or related fields).

Hermès fosters a culture anchored in craftsmanship, discretion and meticulous client service. The workplace emphasises long-term professional development, collegial collaboration across boutiques and regional teams, and a respect for the house's heritage and creative standards.