Hermès Client Relations Center Intern

Hermès Asia Pacific Limited is the regional subsidiary of Hermès International, the French maison renowned for artisanal leather goods, silk, accessories and ready-to-wear. The organisation emphasizes craftsmanship, exceptional client service and long-term career development across its global retail and corporate operations.

1. Support implementation of online clienteling initiatives to strengthen personalised digital client outreach and conversion.
2. Contribute to enhancement of the omni‑channel customer experience through coordination of digital and in‑store touchpoints.
3. Prepare regular reports and perform administrative monitoring to evaluate project performance and recommend improvements.
4. Coordinate with regional teams to ensure timely rollout, user adoption and operational alignment of new online communication tools.
5. Undertake ad hoc tasks and support cross‑functional stakeholders as required.

1. Excellent verbal and written communication skills in English and Chinese (Cantonese and Mandarin).
2. Strong presentation and problem‑solving abilities with high attention to detail and accuracy.
3. Flexible, open‑minded and receptive to change; proactive in seeking guidance and contributing new ideas.
4. Ability to work effectively in a collaborative, cross‑regional environment and manage multiple small projects.

1. Online clienteling
2. Omni‑channel customer experience
3. Project coordination and implementation
4. Reporting and administrative monitoring
5. Presentation skills
6. Problem solving
7. High attention to detail
8. Proactivity and idea generation

Entry‑level internship. Beginners accepted; suitable for current students or recent graduates with limited or no prior professional experience.

Current university student or recent graduate in Business, Marketing, Communications, Hospitality, or a related discipline (or equivalent vocational training).

Hermès prizes meticulous craftsmanship and an elevated, client‑centric approach. The workplace culture combines a respect for artisanal tradition with a collaborative, international environment that values discretion, attention to detail and long‑term professional development.