Hermès Client Experience Intern

Hermès Asia Pacific is the regional subsidiary of Hermès, the Parisian luxury maison renowned for its artisanal leather goods, silk, and ready-to-wear. The organisation places a premium on craftsmanship, impeccable client service and long-term talent development, operating with a boutique-driven approach and rigorous standards across its retail network.

1. Support end-to-end coordination of the 5‑Year Service Project, from initial planning and vendor logistics through on-site execution to ensure a seamless client experience
2. Develop creative customer gifting concepts and manage gifting logistics to guarantee timely delivery and presentation
3. Maintain and manage inventory of service tools, coordinate distribution to boutiques, and assist in sourcing and developing new CX assets
4. Conduct regular boutique visits to audit service standards, gather frontline feedback and consolidate recommendations for continuous improvement
5. Act as a liaison for boutique teams to handle daily customer experience inquiries and ad-hoc requests
6. Provide administrative support and contribute to ad-hoc projects as assigned

1. Currently enrolled in or recently graduated from a bachelor’s programme in business, hospitality, marketing, communications or a related discipline
2. Excellent verbal and written communication skills in English and Chinese (Cantonese and Mandarin)
3. Strong presentation and problem-solving capabilities with a proactive, solution-oriented mindset
4. High attention to detail, accuracy and organisational discipline
5. Able to work collaboratively in a fast-paced retail environment and adapt quickly to change
6. Creative thinker who proactively contributes fresh ideas

1. Microsoft Excel
2. Microsoft PowerPoint
3. Vendor coordination
4. Inventory management
5. Client experience design
6. Boutique operations coordination
7. Presentation skills
8. Problem-solving

Beginners accepted. Suitable for current students or recent graduates with little or no prior professional experience; enthusiasm for luxury retail and client experience is essential.

Enrolled in or recently completed a bachelor’s degree in business, hospitality, marketing, communications or a related field.

Hermès fosters a culture grounded in artisanal excellence, meticulous attention to detail and respect for heritage. The workplace emphasises hands-on learning, close collaboration with boutique teams and a customer-centric approach to service and product presentation.