Hennessy Wine Tourism Sales Advisor

Cognac • France

Tuesday, April 8, 2025

Founded in 1765, Hennessy is a prestigious Cognac house and a jewel in the crown of LVMH, the global leader in luxury. Renowned for its superior quality, relentless pursuit of excellence, and innovative spirit, Hennessy holds a prominent position in the premium spirits industry, with 99% of its revenue generated from exports.

1. Provide a unique customer experience to visitors, addressing the challenges of the boutique and the broader wine tourism activities.
2. Welcome local and international visitors, offering personalized sales advice on all categories of tours and products available.
3. Enhance the value of Hennessy Cognacs by offering a tasting ritual at the bar.
4. Conduct tastings and cocktail workshops.
5. Achieve sales targets and deliver high-quality service.
6. Participate in merchandising changes on the sales floor.
7. Handle financial transactions and manage the cash register.
8. Address customer complaints across various channels (front office, back office, and phone).
9. Optimize performance indicators and manage tax refund procedures.
10. Adhere to security instructions and sales procedures.

1. Bachelor's degree or equivalent in commerce, tourism, or hospitality/restaurant management.
2. Minimum of 2 years of significant experience in similar fields.

1. Excellent interpersonal skills and a strong sense of hospitality in the luxury sector.
2. Ability to convey the values, heritage, ambitions, and creativity of Maison Hennessy.
3. Strong commercial acumen with a customer-oriented approach.
4. High adaptability and responsiveness.
5. Fluency in English and proficiency in another foreign language is preferred.
6. Curiosity and interest in the wine tourism sector.
7. Ability to adapt to each client and situation in a dynamic environment.
8. Impeccable presentation, bold and dynamic temperament.
9. Strong initiative-taking ability to exceed objectives and tackle collective challenges.

Entry-level experience is acceptable, with a preference for candidates having at least 2 years in related fields.

Bachelor's degree or equivalent in commerce, tourism, or hospitality/restaurant management.

A three-week training program to ensure the acquisition of necessary knowledge and the expected level of excellence.

Hennessy fosters a stimulating and demanding work environment, encouraging diversity and inclusion, and is committed to employing individuals with disabilities. As part of LVMH, the company recognizes and recruits talent from all backgrounds.