Hennessy Sales Advisor - Wine Tourism

Cognac • France

Tuesday, April 8, 2025

Founded in 1765, the prestigious Maison de Cognac Hennessy is a distinguished member of the LVMH Group, the global leader in luxury. Renowned for its exceptional products and relentless pursuit of excellence and innovation, Hennessy occupies a prominent position in the premium spirits industry, with 99% of its revenue generated from exports.

1. Provide a unique customer experience to visitors, addressing the challenges of the boutique and the broader wine tourism activities.
2. Welcome both local and international visitors, offering personalized sales and advice on all categories of tours and products available.
3. Enhance the value of Hennessy cognacs by conducting tasting rituals at the bar.
4. Facilitate tastings and cocktail workshops.
5. Achieve sales targets and deliver high-quality service.
6. Participate in merchandising changes within the sales area.
7. Handle financial transactions and manage the cash register.
8. Address customer complaints across various channels (front office, back office, and telephone).
9. Optimize performance indicators and manage tax refund procedures.
10. Adhere to safety guidelines and sales procedures.

1. Bachelor's degree in commerce, tourism, or hospitality preferred.
2. Minimum of 2 years of experience in similar fields.

1. Excellent interpersonal skills and a sense of hospitality within the luxury sector.
2. Strong commercial acumen and customer orientation.
3. Proficiency in English and ideally another foreign language.
4. Adaptability and responsiveness.
5. Curiosity and interest in the wine tourism sector.
6. Ability to take initiative and exceed objectives.

Entry-level experience with a minimum of 2 years in related fields such as commerce, tourism, or hospitality.

Bachelor's degree in commerce, tourism, or hospitality preferred.

Includes a 3-week training program to ensure the acquisition of necessary knowledge and excellence standards.

Hennessy fosters an inclusive environment, embracing diversity in all its forms and is committed to the employment of individuals with disabilities. As part of the LVMH Group, the company values creativity, heritage, and ambition, encouraging employees to embody these principles.