Hennessy Sales Advisor - Wine Tourism

Cognac • France

Tuesday, February 25, 2025

Founded in 1765, the prestigious Maison de Cognac Hennessy is a distinguished member of the LVMH Group, the global leader in luxury. Renowned for its commitment to quality, excellence, and innovation, Hennessy occupies a prominent position in the premium spirits industry, with 99% of its revenue generated from international markets.

1. Provide a unique customer experience to visitors while addressing the challenges of the boutique and the broader wine tourism activities.
2. Welcome local and international visitors across all categories of tours and products, offering personalized sales in the boutique.
3. Enhance the value of Hennessy cognacs by offering a tasting ritual at the bar.
4. Conduct tastings and cocktail workshops.
5. Achieve sales targets and deliver high-quality service.
6. Participate in merchandising changes within the sales area.
7. Handle financial transactions and manage the cash register.
8. Address customer complaints across front office, back office, and telephone channels.
9. Optimize performance indicators and manage tax refund procedures.
10. Adhere to safety guidelines and sales procedures.

1. Bachelor's degree in commerce, tourism, or hospitality management, or equivalent experience.
2. Minimum of 2 years of significant experience in similar fields.

1. Excellent interpersonal skills and a strong sense of hospitality in the luxury sector.
2. Ability to convey the values, heritage, ambitions, and creativity of Maison Hennessy.
3. Strong commercial acumen, field orientation, and customer focus.
4. Proven adaptability and responsiveness.
5. Curiosity and interest in the wine tourism sector.
6. Proficiency in English and ideally another foreign language.
7. Ability to adapt to each client and situation in a constantly evolving environment.
8. Well-groomed appearance, dynamic and bold temperament.
9. High level of empathy and generosity in sales approach.
10. Initiative-taking to exceed objectives and tackle collective challenges.

Entry-level position requiring at least 2 years of relevant experience.

Bachelor's degree in commerce, tourism, or hospitality management, or equivalent experience.

Includes a comprehensive 3-week training program to ensure the acquisition of necessary knowledge and excellence standards.

Hennessy fosters an inclusive environment, encouraging diversity in all its forms and actively supporting the employment of individuals with disabilities. As part of the LVMH Group, the company values all talents and promotes a culture of excellence and innovation.