Guerlain Team Leader

Guerlain, a prestigious name in the realm of perfumes, skincare, and make-up, is a part of the esteemed LVMH group. With a legacy spanning over 190 years, Guerlain is renowned for its innovation and commitment to luxury and sustainable development. The brand fosters a culture of creativity and audacity, encouraging its teams to explore and preserve its unique heritage while delivering unparalleled beauty experiences.

1. Represent and transmit Guerlain's values to customers and employees.
2. Oversee sales objectives and ensure excellence in customer service.
3. Implement strategies set by management.
4. Manage, train, and develop a team with a focus on customer relationships and experience.
5. Build customer loyalty and expand the local and international customer base.
6. Develop a unique customer experience and impeccable service.
7. Apply and enforce Guerlain's unique sales method.
8. Manage customer relations, disputes, and complaints efficiently.
9. Implement Guerlain's commercial policy and achieve set objectives.
10. Guarantee quality of service and manage business by time slot.
11. Train and onboard new employees in accordance with Guerlain's values.
12. Define individual and team objectives, evaluate performance, and identify training needs.
13. Ensure administrative management of the team, including schedules and training.
14. Ensure the image of the Maison is respected through visual merchandising.
15. Participate in the implementation of merchandising with support functions.
16. Ensure application of operating procedures and rules.
17. Collaborate with managers on risk management.

1. Innate sense of customer service and excellent interpersonal skills.
2. Taste for challenges and sales.
3. Result and customer orientation.
4. Organizational capacity.
5. Commercial sensitivity.
6. Sense of service in a luxury environment.
7. Knowledge of point-of-sale commercial management applications.

1. Dynamic and empathetic demeanor.
2. Ability to train and lead a team.
3. Exemplary in application of procedures, floor presence, and presentation.
4. Autonomous with a strong power of proposal.
5. Respect for confidentiality.

Beginner level experience is acceptable.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH group.

Guerlain fosters a dynamic and inclusive workplace culture that values diversity and creativity. The brand is committed to sustainable luxury, encouraging its employees to innovate and excel in delivering exceptional customer experiences while preserving its rich heritage.