Guerlain Team Leader

Bicester • UK

Wednesday, September 17, 2025

Guerlain, a distinguished name in the realm of luxury perfumes, skincare, and make-up, is part of the esteemed LVMH Group. With a legacy spanning over 190 years, Guerlain is renowned for its commitment to innovation, creativity, and sustainability. The brand is dedicated to preserving its rich heritage while fostering an environment where luxury meets sustainable development, ensuring beauty for its customers, products, and the planet.

1. Represent and communicate Guerlain's values to customers and employees.
2. Oversee sales objectives and ensure exceptional customer service.
3. Implement management strategies set by the leadership team.
4. Manage, train, and develop team members, focusing on customer relationships and experiences.
5. Build customer loyalty and expand both local and international customer bases.
6. Develop a unique customer experience and maintain impeccable service standards.
7. Apply and enforce Guerlain's distinctive sales methods.
8. Efficiently manage customer relations, disputes, and complaints.
9. Implement Guerlain's commercial policies to achieve set objectives, including turnover and retail KPIs.
10. Ensure service quality and business management by time slot.
11. Train and onboard new employees in line with Guerlain's values.
12. Foster a climate of trust within the team through effective management.
13. Define individual and team objectives, evaluate performance, and identify training needs.
14. Support team development through coaching and training.
15. Manage administrative tasks including schedules, vacations, and uniforms.
16. Ensure the Maison's image is upheld through visual merchandising and consultant grooming.
17. Collaborate on merchandising implementation with support functions.
18. Ensure adherence to operating procedures and rules, including cash management and stock control.
19. Collaborate with managers on risk management, including physical security and inventory control.

1. Innate sense of customer service and excellent interpersonal skills.
2. Taste for challenges and sales.
3. Result and customer orientation.
4. Organizational capacity.
5. Commercial sensitivity.
6. Sense of service in a luxury environment.
7. Knowledge of point-of-sale commercial management applications.

1. Dynamic and empathetic demeanor.
2. Ability to train and lead a team.
3. Exemplary in procedure application, floor presence, and presentation.
4. Autonomous with a proactive approach.
5. Respect for confidentiality.

Beginner level experience in a similar role within the luxury retail sector.

The role offers a comprehensive benefits package, including opportunities for professional development and career progression within the LVMH Group.

Guerlain fosters a culture of creativity, audacity, and a 'why not' mindset. The team is composed of diverse talents committed to luxury and sustainable development, creating a dynamic and inclusive workplace environment.